Support & FAQs
The support hub: help by product, answers to common questions, and how to reach us.
Help by product
Usage and care
FAQs
Usage
What is the difference between the HF-P11 and the HF-10mini?
The HF-P11 is the adult water flosser with a 300 ml tank; the HF-10mini is the kids’ water flosser for ages 6 and up with a 200 ml tank.
How do I identify my device model?
The model code appears on each product page on this website: HF-P11 for adults and HF-10mini for kids.
What is the water tank capacity?
300 ml for the HF-P11 and 200 ml for the HF-10mini.
What age is the HF-10mini for?
The HF-10mini is made for kids aged 6 and up (KIDS 6+).
Care & cleaning
What is the water-resistance rating of the HF-P11?
The HF-P11 carries an IPX7 rating according to its approved specifications.
Charging & battery
What is the HF-P11 battery capacity and how long does it take to charge?
The HF-P11 has a 2500 mAh battery that lasts 30 to 45 days depending on use, and it charges in 5 hours.
Purchasing
Which colours is the HF-P11 available in?
The HF-P11 comes in four colours: black, blue, pink and white.
What is in the HF-P11 box?
The device, 8 specialised tips, 2 charging cables, a storage and travel bag, and the user manual.
Where can I buy Aqua Dash products?
The approved retailers are listed on the Where to Buy page as soon as they are confirmed. For questions about where to buy, email info@aquadash.sa.
How do I contact Aqua Dash?
By the official email info@aquadash.sa, which you will find on the Contact page.